Shipping policy

Welcome to TitanTF Toys. We specialize in premium collectible figures, third-party transforming toys, die-cast models, and mecha kits. We understand that reliable delivery and careful box protection are especially important to collectors.

This policy explains our U.S. shipping methods, rates, delivery estimates, packaging standards, tracking process, and after-sales support.

Delivery estimates begin after dispatch and do not include order-processing time. Carrier delays, severe weather, customs inspections, and peak-season volume may affect the actual delivery date.

1. Shipping Methods & Rates

"We partner with established air and domestic last-mile carriers (including USPS, SwiftX, Royal Mail, DPD, and FedEx) to provide reliable delivery to your address."

United States

Shipping Method Estimated Transit Time Applicable Weight / Order Details Shipping Fee
Economy Air Express 20 – 25 business days Standard parcels (Figures, MP scale, mecha kits, accessories) FREE ($69.00+)
$6.99 (Under $69)
Priority Express Air (0 – 2 kg) 6 – 12 business days Small and medium parcels requiring expedited dispatch & extra armor box $14.99 USD
Priority Express Air (2 – 5 kg) 8 – 12 business days Heavy or oversized parcels requiring expedited air dispatch & extra armor box $29.99 USD

🇬🇧 United Kingdom

Shipping Method Estimated Transit Time Applicable Weight / Order Details Shipping Fee
Economy Air Express 20 – 25 business days Standard parcels (Figures, MP scale, mecha kits, accessories) FREE (£69.00+)
£6.99 (Under £69)
Priority Express Air (0 – 2 kg) 8 – 12 business days Small and medium parcels requiring expedited dispatch & extra armor box £9.99 GBP
Priority Express Air (2 – 5 kg) 8 – 12 business days Heavy or oversized parcels requiring expedited air dispatch & extra armor box £22.99 GBP


Note: Shipping options and final charges are displayed at checkout based on eligible items and delivery address. If an address requires a remote-area surcharge or a specialized service, our team will contact you before fulfillment.

2. Weight-Based Shipping

To balance delivery speed, package protection, and cost:

  • Standard Air Express — parcels up to 2 kg / 4.41 lbs: Generally used for upgrade kits, individual Masterpiece- or Legends-scale figures, and standard mecha kits.
  • Economy Sea — parcels over 2 kg / 4.41 lbs: Generally used for large Combiner sets, Titan-class figures, heavy die-cast statues, and consolidated bundles. Final delivery within the United States is typically completed by UPS, FedEx, or another local carrier.
  • Priority Express Air: Available only for eligible destinations and parcels. Availability is confirmed at checkout.

We may select an equivalent shipping service when necessary to improve delivery reliability or protect the parcel, without reducing the service level purchased.

3. Order Processing & Tracking

  • Handling Time: In-stock items are thoroughly inspected, reinforced with protective packaging, and dispatched within 1–3 business days (excluding weekends and official holidays).
  • Peak Periods: During major promotional events, new studio releases, and holiday seasons, processing times may experience slight delays.
  • Tracking Confirmation: As soon as your parcel is scanned and accepted by the carrier, an automated shipping-confirmation email containing your live tracking number will be sent to you.
  • Tracking Activation: Initial tracking updates may take 24–72 hours to appear online while parcels are in transit between international export hubs and customs sorting centers.
  • Real-Time Tracking: You can follow the live status of your delivery anytime via our Track Your Order portal.
  • Multiple Item Shipments: To protect mint box conditions and comply with courier weight limits, orders containing multiple items may occasionally be packed into separate cartons. In such cases, you will receive distinct tracking numbers for each individual parcel.

Orders containing multiple items may be split into separate parcels. If so, each parcel may receive a separate tracking number.

4. Customs, Duties & Taxes

Eligible shipments to the contiguous United States are sent on a DDP (Delivered Duty Paid) basis unless a different arrangement is clearly disclosed before fulfillment. For DDP shipments, applicable import duties, tariffs, and customs-clearance charges are included in the amount paid, so no additional import charge should be collected at delivery.

Sales tax, where required, is calculated and shown at checkout. Customs examinations or regulatory reviews may still delay a parcel even when duties have been prepaid.

5. Collector-Grade Packaging

We use protective packaging designed for collectible products:

  • Multi-layer corrugated outer cartons selected for the parcel’s size and weight
  • Shock-absorbing cushioning and bubble wrap around the product box
  • Corner and edge protection where appropriate
  • Additional reinforcement for heavy, oversized, or high-value orders
  • Priority Express Air: Reinforced five-layer outer boxing and priority handling where available

We take reasonable measures to protect retail boxes in transit. Minor cosmetic wear caused by manufacturing, handling, or carrier transportation may still occur and is not automatically considered product damage. Please see our Return & Refund Policy for eligibility details.

6. Delivery Areas, Remote Locations & Military Addresses

  • Contiguous 48 states: Standard rates and free-shipping thresholds apply to eligible orders.
  • Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, and APO/FPO addresses: Service availability, delivery time, and surcharges vary by carrier and postal code. Some shipping methods or products may be unavailable.
  • P.O. Boxes: Availability depends on the selected carrier and parcel size. A physical street address may be required for oversized or express shipments.

If additional charges or an alternative address are required, our support team will contact you before dispatch. We will not apply an undisclosed surcharge without your confirmation.

7. Pre-Orders & Combined Shipping

    Collector Privilege: All pre-order balance payments automatically enjoy FREE Standard Delivery（Economy Air Express ）! When completing your final balance payment at checkout, you can directly confirm or update your latest shipping address.

    • Estimated Arrival Dates (ETA): Estimated release dates are noted on respective product pages. Please note that ETAs are estimates provided by manufacturing studios and may be subject to adjustments due to factory production schedules or international transit.

    • Mixed Orders (In-Stock + Pre-Orders): If your order contains both in-stock items and pre-order items, the entire order will normally be held and shipped together once all items become available.

    • Want your in-stock items shipped first? Simply contact our support team, and we’ll arrange a split shipment for you.

    • Multiple Pre-Orders: While we gladly combine shipments whenever practical, we cannot guarantee that pre-ordered items with different factory release schedules will be fulfilled together.

    8. Delivery Issues & After-Sales Support

    • Incorrect address: Contact us as soon as possible after ordering. Address changes cannot be guaranteed after an order has entered fulfillment or been dispatched.
    • Delayed or inactive tracking: Please allow the estimated transit time and initial tracking-activation period. Contact us if there is no update beyond that timeframe.
    • Damaged parcel, damaged item, or missing parts: Email service@titantftoys.com within 48 hours of delivery. Include your order number and clear photos of the outer carton, shipping label, internal packaging, product box, and affected item or part.
    • Lost parcel: We will assist with the carrier investigation. Any replacement, replacement part, refund, or other resolution will be provided after review and subject to product or part availability.

    Please retain all packaging materials until your case has been resolved.

    9. Contact Us

    For shipping questions or special delivery arrangements:

    • Customer Support Emai: service@titantftoys.com
    • Live chat: Use the chat widget at the bottom-right corner of our store
    • Service Hours: Monday – Saturday, 9:00 AM – 6:00 PM PT (Pacific Time), excluding official holidays

    10. Policy Updates

    We may update this Shipping & Delivery Policy to reflect changes in carriers, rates, service areas, or operating procedures. The version published on this page applies from the date it is posted.