Refund policy

At TitanTF Toys, we are passionate collectors ourselves. We know how much you value the quality of your figures, the precision of collectible joints, and the pristine condition of original retail boxes.

To ensure a smooth and transparent experience, we provide an automated Online Returns & After-Sales Portal alongside our Free Replacement Parts Guarantee.

👉 Access Our Online Returns Center: Start Your Return / Replacement Request

1. The TitanTF Collector Guarantee: Free Replacement Parts (No Return Needed!)

The most common issue in third-party collectibles and mecha models is factory defects or missing parts (e.g., duplicate limbs, missing accessories, or loose/broken joints straight out of the box).

You do NOT need to ship the entire heavy figure back to us!

  • If your figure arrives with factory defects, missing pieces, or broken parts:
    1. Visit our Online Returns & After-Sales Portal.
    2. Enter your Order Number and Email / Phone Number.
    3. Select the affected item, choose "Defective / Missing Parts", and upload clear photos circling the missing/damaged part on the instruction manual.
  • Our Solution: We work directly with the manufacturer studios to procure 100% genuine replacement parts and dispatch them directly to your doorstep completely FREE of charge.

2. 14-Day Return Policy for Unopened Items

Unopened products are eligible for a return request within 14 calendar days from the date of confirmed carrier delivery, subject strictly to the following conditions:

  • MISB Condition Required: The product must be completely unopened, unused, and in original Mint-In-Sealed-Box (MISB) condition, with all factory tamper seals, original tape, blister trays, and accessories 100% intact. Outer retail packaging must be free of damage or alterations.
  • Opened / Assembled Products: Once the factory seal, tape, or packaging is broken or opened, the item is strictly non-returnable and non-refundable.
  • Return Shipping & Restocking: The customer is responsible for all return shipping fees, which must include door-to-door tracking and secure outer protective packaging. Original outbound shipping charges are non-refundable.

3. How to Submit a Return Request (Step-by-Step)

We have streamlined our return process using our automated Self-Service Returns Center:

  1. Submit Online: Go to our Online Returns Portal.
  2. Identify Your Order: Enter your Order Number (e.g., #TTF1001) and the Email address or Phone number used during checkout.
  3. Select Reason & Upload Photos: Choose the items you wish to return, select the appropriate reason, and upload clear photos showing the sealed box condition (or defect).
  4. Instant Review & Approval: Our team will review your submission within 24 business hours. Once approved, you will receive an official RMA (Return Merchandise Authorization) confirmation along with the designated return warehouse address.
  5. Secure Packing & Tracking: Pack the figure securely with ample bubble wrap in a sturdy outer carton. Once shipped, simply submit the return tracking number in the portal or email it to us.

⚠️ Important: Unauthorized returns or packages sent without an approved RMA through the portal will not be accepted.

4. Packaging & Outer Box Disclaimer

We take utmost care in packaging every order using reinforced 5-layer corrugated boxes and thick bubble wrap. However, during international transit, minor creases, corner dents, or superficial scratches may occasionally occur on the outer retail packaging.

  • Please Note: Minor cosmetic imperfections on the outer packaging that do not affect the internal collectible figure itself do not qualify as a damaged product or an eligible reason for a free return.
  • If the parcel arrived severely crushed and the internal figure is physically broken, please document the package with photos and submit a claim through the Returns Portal within 48 hours of delivery.

5. Pre-Order Cancellation Policy

  • Pre-order Deposits: Deposits for upcoming figures secure your allocation directly with the factory and are strictly non-refundable once the production batch is locked in.
  • Manufacturer Cancellations: If a manufacturer officially cancels a project or product run, your deposit will be 100% fully refunded immediately to your original payment method.

6. Refunds & Processing Timeline

  • Once your returned package arrives at our facility and passes physical inspection (typically within 3–5 business days), we will update your request status in the Returns Portal and notify you via email.
  • Approved refunds will be issued back to your original payment method (PayPal, Credit Card, etc.) within 5 to 10 business days, depending on your financial institution's processing times.

7. Need Further Assistance?

If you experience any issues submitting your request via the portal or have specialized questions: