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TF 3rd Party
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Action Figures
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Availability
Shipping, Packaging & Customs
1. What are the shipping methods, costs, and delivery times?
Standard Air Express (6–12 business days, free on $89+, otherwise $7.99), Priority Express Air (4–8 business days, $14 upgrade), Economy Sea for oversized items like Combiner sets (18–30 business days, free on $150+, otherwise $19.99).
2. Will I need to pay customs duties or import taxes when my order arrives?
No — eligible U.S. shipments are DDP (Delivered Duty Paid), so duties/customs charges are already included in your order total.
3. How is my figure packaged to prevent damage in transit?
Multi-layer corrugated cartons, shock-absorbing cushioning, bubble wrap, and corner protection; Priority Express Air gets reinforced 5-layer boxing.
4. My outer box arrived with minor dents or scratches — is this considered damaged product?
Minor cosmetic wear on the outer box isn't automatic product damage. If the parcel is severely crushed and the figure is actually broken, report it with photos within 48 hours via the Returns Portal.
5. How do I track my order, and what if I have multiple items?
Tracking number arrives by email once scanned by the carrier (24–72 hrs for first update); multi-item orders may ship as separate parcels with separate tracking numbers.
After-Sales & Free Replacement Parts
1. My figure arrived with a factory defect or missing part — do I need to send it back?
No — our Free Replacement Parts Guarantee ships you a genuine replacement part for free, no return needed. Just submit photos via the Returns Portal.
2. Can I return a figure if I simply change my mind?
Yes, within 14 days of delivery, but only if unopened/unused in MISB condition. Once the seal is broken it's non-refundable (still covered for defects). Return shipping is the buyer's cost for change-of-mind returns.
3. How do I submit a return or replacement request?
Via the Online Returns Portal — enter order number and email/phone, select item and reason, upload photos. We review within 24 hours and issue an RMA before you ship anything back.
4. How long does it take to receive my refund or replacement part?
Returns are inspected within 3–5 business days of arrival; approved refunds post within 5–10 business days. Replacement parts ship directly without any return needed.
Pre-Orders & Deposit Policy
1. How does the Pre-Order system and $1 Deposit (2X Expansion) work?
We secure direct factory case allocations from premier third-party studios (FansToys, 01-Studio, NewAge, Magic Square, Cang-Toys, etc.). For our signature $1 Early Bird Pre-Orders, your $1.00 USD deposit automatically doubles into a $2.00 USD credit deducted from your final balance invoice when stock arrives. Standard deposits ($20–$50 USD) and VIP full-payment options are also available with complete Price Lock Protection.
2. What if my budget changes or the project is delayed? Can I get a refund?
While reservations represent Non-Refundable Allocation Deposits (NRD) to secure production tooling quotas, we provide maximum collector flexibility:
- 100% Store Credit Conversion: If your collecting priorities change, convert 100% of your paid deposit into Energon Cubes (Store Credit) at 100 points = $1.00 USD. Points never expire and can be applied toward ANY in-stock figure.
- 100% Cash Refund: If a studio officially cancels a project or delays release by more than 6 months past the target quarter, you are entitled to an immediate 100% cash refund to your original payment method.
3. If I order both in-stock and pre-order items, will they ship together?
No waiting! We operate an automatic Split Shipment Policy. In-stock figures are dispatched immediately within 24–48 hours, while your pre-order allocation remains securely registered in your account until its official factory release and warehouse arrival.
4. How and when do I settle the final balance, and can I update my address?
Once shipments arrive at our facility and pass physical quality control, a private balance invoice is dispatched to your email and phone (SMS). You have a 14-day settlement window to complete payment. During checkout, you can verify or update your final shipping destination to ensure flawless delivery even if you moved during the production wait.
5. What are the Price Lock and Price Drop Guarantees?
Your reservation is 100% shielded against market speculation: Even if secondary market prices surge after release due to studio scarcity, your final invoice will strictly honor the original estimated retail price. Furthermore, if the manufacturer officially lowers the wholesale release price, we pass 100% of the price drop savings directly to your balance invoice.
Payment, Security & Order Management
1. What payment methods do you accept, and is checkout secure?
Accepted methods are shown at checkout by region; all transactions run through encrypted, PCI-compliant checkout.
2. Can I modify or cancel my order after placing it?
Contact us ASAP — only guaranteed before the order enters fulfillment or ships.
3. Does the checkout price include sales tax and shipping?
Yes, both are calculated and shown at checkout before payment — no hidden fees.
4. How do I check the status of my order after purchase?
Use the tracking link in your confirmation email, or email service@titantftoys.com with your order number.
Loyalty Rewards & Referral Program (Energon Cubes)
1. What are Energon Cubes and how does the Loyalty Program work?
Energon Cubes are TITAN TF TOYS exclusive collector loyalty reward points. Every collector with an account automatically earns Cubes on purchases, reviews, and community engagement, which can then be redeemed for direct discounts on future orders.
2. How do I earn Energon Cubes?
You can accumulate Energon Cubes through multiple collector actions:
- Welcome Bonus: Receive 100 Cubes immediately upon registering a free account.
- In-Stock Orders: Earn 1 Cube for every USD spent on all regular in-stock figures.
- Pre-Order Deposit Boost: Earn 2 Cubes per USD spent on pre-order deposits.
- Collector Reviews: Earn 150 Cubes when you submit a verified photo or video review of your received figure.
- Birthday Celebration: Enjoy 200 Cubes gifted automatically on your special day.
Points are automatically credited to your balance once orders and activities are verified.
3. How do I redeem Energon Cubes for checkout discounts?
Redeeming is quick and easy! Click the floating Rewards Hub icon at the bottom corner of our website, log in to your account, and navigate to the How to Redeem section. You can convert your Cubes into tiered discount coupons:
- 100 Cubes: OFF (Orders over )
- 300 Cubes: OFF (Orders over )
- 500 Cubes: OFF (Orders over )
- 1,000 Cubes: OFF (Orders over )
Once redeemed, simply copy the discount code and paste it into the promo box at checkout.
4. What is the Comrade Referral Program and how do I invite friends?
Our Comrade Referral Program lets you recruit fellow mecha collectors and earn rewards together:
- Your Friend Benefit: When they visit using your exclusive referral link, they receive an instant OFF coupon valid on their first order over .
- Your Reward: Once your referred friend completes their purchase and the package is delivered, 300 Energon Cubes are automatically deposited into your account!
To invite friends, open the Rewards widget, log in, and copy your personal link from the Refer your friends section to share on forums, social media, or collector groups.
5. Do my Energon Cubes or redeemed coupons expire?
Energon Cubes: Your point balance remains active with a rolling 365-day validity window — as long as you make a purchase or earn points at least once within 12 months, your entire balance never expires.
Redeemed Discount Codes: Once points are converted into a discount voucher code, the code is valid for 30 days. We recommend redeeming points only when you are ready to check out.
6. How do I write a review to earn Energon Cubes?
Once your order is fulfilled and delivered, you can submit a review directly on the corresponding product page or click the link in our post-delivery review invitation email. Ensure your review includes helpful collector feedback, photos, or transformation videos to qualify for the 150 Cubes bonus.
7. Can I combine my loyalty discount code with other promo codes?
Due to standard Shopify checkout rules, only one discount code can be applied per checkout session. If we are running a sitewide holiday promotion or bundle discount, you can evaluate which coupon provides the greater savings for your cart.
- Choosing a selection results in a full page refresh.
- Opens in a new window.